Feedback & Concerns Information

Thanks for coming to learn how to ride mountain bikes with us or engaging with us on our socials and or website! We are really looking forward to teaching, showing and guiding you to ride safely and have fun.
These are the ways you can talk to us about any of your ideas and concerns, if you feel worried or feel unsafe at any time. You can also tell us about what is going well.

Speak to your coach,

during or after the session

Let your parent/carer know

after the session, and they can speak to us with you or at another time by themselves

Use our on-line “Feedback, complaints and concerns” form

to give suggestions

We have child safety people

at each of our locations. Their role is to listen to any concerns that may arise regardless of whether they seem big or small. They are:

Jo Wall

Bendigo Program Manager
Trailhead Coaching Owner/Director
[email protected]
Mobile: 0400 871 803

Natalya Garden

Castlemaine Program Manager
[email protected]
Mobile: 0416 225 456

Your feedback and ideas help us to plan for our future programs and also make them more child and youth friendly. We welcome your suggestions and thank you for being a part of our riding crew.